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SHIPPING + RETURNS POLICY

Shipping

We are unable to ship to PO Boxes or Parcel Lockers. Deliveries are conducted during business hours, Monday – Friday, and exclude weekends and public holidays. Transit times may be affected with Australia Post by factors out of our control and may change without notice.

Please note we only ship within Australia and do not offer international shipping currently.

We offer two delivery methods. Please see below:

Free Shipping

To receive free shipping, a minimum spend of $290.00 is required.

Returns

We have a 14-day return policy, which means you have 14 days after the date you purchased your item to request a return. You can return an item for the following reasons:

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will require your receipt or proof of purchase.

Please note, we do not accept returns if you have changed your mind.

Refund, Exchange, or Store Credit

If you request a return correctly in accordance with the return instructions below, then—subject to any applicable consumer guarantees under the Australian Consumer Law—we will:

Damaged Items, Faulty Packaging, or Wrong Product

Please inspect your order on delivery and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as quickly as possible.

Items That Cannot Be Returned

Certain types of items cannot be returned. We will not accept or process returns for the following products:

If you have any queries, please contact us at:
The Layt Clinic – 07 5597 4100
management@thelaytclinic.com